Product Returns

akusolini.info wants you to be completely satisfied with your Akusoli shoe insoles. We offer a straightforward return policy to ensure your peace of mind when shopping with us.

Return Period

You have 14 days from the date of delivery to return your product for a refund or exchange. This return period applies to all Akusoli shoe insoles purchased from akusolini.info. The 14-day period begins on the day you receive your package, not the day you place your order.

Return Conditions

To be eligible for return, the product must be unused and in its original condition. The insoles must not show signs of wear, damage, or use. The original packaging must be intact and undamaged. All packaging materials and documentation that came with the product should be included in the return.

Products that have been worn, washed, or modified are not eligible for return. If the product has been used or altered in any way, we cannot accept it for return.

Return Procedure

To initiate a return, contact our customer support team with your order number and reason for return. We will provide you with return instructions and a return address. Pack the product securely in its original packaging and send it back via courier. Please keep your tracking number for reference.

Ensure the package is properly sealed and labeled. We recommend using a courier service that provides tracking to monitor your return shipment.

Refund Terms

Once we receive and inspect your returned product, we will process your refund. The refund will be issued in the same payment method used for the original purchase. For Cash on Delivery orders, refunds will be processed via bank transfer or other agreed method within 5 to 10 business days after we confirm receipt of the return.

Return Shipping Costs

Return shipping costs are the responsibility of the customer. However, if the return is due to a defect or error on our part, we will cover the return shipping costs. Please contact us to discuss your specific situation.

Exchanges

If you wish to exchange your product for a different size or style, contact our customer support team. We will arrange an exchange following the same return procedures. Exchanges may incur additional shipping costs depending on the circumstances.

Non-Returnable Items

Products that have been used, worn, or damaged by the customer are not eligible for return. Items returned without original packaging or documentation may be refused or subject to a restocking fee.